By installing, setting up the account and performing the program installation, the licensee fully agrees to our cancellation terms which are strictly within the law. The terms are made available to all customers, even before the purchase, so read carefully all the topics in this term.
In order for the refund policy to apply, you must contact us within 7 (seven) days from the date of purchase of the software license. If you fail to notify us of any issues within the first 7 days from the date of purchase of your subscription, the refund policy will not apply.
We at WT Software have released a free trial version, which is available for everyone to use, so make good use of the evaluation version and ask all your questions before purchasing the product, because after releasing the license the refund will only occur , if there is a possible program failure by notifying us within the first week after payment.
The refund will not occur if: the device to be monitored is not compatible, if the licensee does not carry out the procedures requested by the financial team after the cancellation request, if he no longer has access to the device, if he is breaking any law or if he has passed the period of 7 days of repentance, provided for by law.
By installing the program and releasing the license, the licensee agrees that he has carried out all the tests of the program, agrees to our terms and has informed the person being monitored about the monitoring, when requesting the cancellation the responsible team will analyze the case, and request some procedures to improve the Software, if the problem is not resolved the refund will be made.
The repentance law of article 49 of the consumer law applies only to customers who have not activated the license or who have notified the company of a problem in these first 7 days after payment, procedures for solving the problems will be sent to prove the failure. and try to solve the problem, and if it is not solved the refund will be made. If the customer regrets the purchase, before activating the license, the refund must occur within 12 to 15 working days after the request, the deadline for those who have problems with the account may be extended a little due to the tests and procedures that it will be send.
You understand that the WT website and Software should be used only for the purpose of (I) controlling the parents of their children, (II) by employers to monitor the devices that belong to them and to which the employees work, III) In a device, which is your property, (IV) by you with the consent of an owner of the device.
WT Software's programs may not be used to monitor any other individuals (such as a spouse, friend, etc.) who are not properly aware of the monitoring. This would violate the terms you accepted at the time of purchase and would be subject to immediate termination without refund.
(I) We at WT Software as a company understand the rights of the consumer, it is our duty to comply with them, as per article 49 of the consumer law if the licensee requests a refund within 7 calendar days after the purchase the licensor must refund the full amount , but if the licensee does not comply with the agreement, or is breaking any law while using the program, the agreement will be terminated immediately without refund. (II) The cancellation request under article 49 must be made within 7 calendar days after the purchase, and the refund process will start from the request, the responsible team will analyze the case and contact you within 12 to 15 working days after the request, more information in topic 5
Refund will not be available for additional purchases or more than one subscription at a time. Your money will be refunded only once. If you buy another subscription to the software in the future, any refund requests will be denied.
Other situations where refund will be denied: If the customer refuses to upgrade to the latest version of the software, when it is released. In the event that the monitored device has its memory erased or restored to user settings, and you no longer have access to the device to reinstall the software. If the operating system of the device being monitored does not meet the compatibility requirements for the operation of the software reported on the site, or if the user voluntarily switches to an operating system that is not compatible with the software. The device to be monitored loses its connection to the internet for any reason (service interruption, problems related to area displacement, etc.). If the customer refuses to follow the installation and troubleshooting guidelines provided by our technical support team. If PREVIOUS data to the application installation is not loaded. If you do not have access to the device to activate / configure / update the software.
By releasing the license in both programs, it indicates that the licensee has performed all the tests and decided to purchase the product, and when releasing or entering the registration key the content monitored in the trial version is released, ie if the licensee requests the refund , will not be performed.
The licensee must pay attention to the deadline for sending the license, for payment made by bank slip, the release is made on a subsequent business day, the deadline for transfer is up to 1 business day, as well as the deadline for payment by card, after approval by the operator of the card. The Refund will not occur if the customer requests the cancellation due to the delay in sending the license.
Remembering that all cancellations are resolved by email, within 12 to 15 business days. We do not respond to cancellation requests by Chat, Phone or WhatsApp. Only by e-mail [email protected].
If formal notice is required to the individual you intend to monitor, you may use the document provided by our company., clicking here.